Your personal information matters. This Privacy Policy explains exactly what data 20jl collects when you register and play, why we collect it, how it's stored securely, and what rights you have over your own information.
Six core privacy commitments we hold ourselves to
20jl only collects personal data that is genuinely necessary to operate your account — your name, Philippine mobile number, date of birth, and payment details. We do not collect data beyond what is required for account management, KYC verification, and transaction processing.
All data transmitted between your device and the 20jl platform is protected by SSL/TLS encryption. Whether you're logging in from Manila, Cebu, or Davao, your personal and financial information is never sent over an unprotected connection.
Critical account actions — including withdrawals and password changes — require OTP confirmation sent to your registered Philippine mobile number. This means even if someone else had your password, they still could not access funds or change your credentials without your phone.
20jl does not sell, rent, or trade your personal information to third-party marketers. Data shared with service partners — such as payment processors handling GCash or Maya transactions — is limited to what those partners need to fulfil their specific role.
Identity verification protects you as much as it protects the platform. KYC ensures that only you can request a withdrawal to a payment method in your name, reducing the risk of fraudulent access to your account balance in PHP.
You have the right to access the personal data 20jl holds about you, request corrections, and ask for your data to be deleted (subject to legal retention obligations). Contact our support team to make any of these requests — we aim to respond within a reasonable timeframe.
This policy covers all 20jl accounts registered in the Philippines, accessed via 20jl.vu or the 20jl mobile app.
This Privacy Policy is written in English (Philippines). It is the authoritative version in the event of any ambiguity.
Read alongside the Terms & Conditions and Responsible Gaming page for the full picture.
This Privacy Policy describes how 20jl ("we," "us," or "the Platform") collects, uses, stores, and protects the personal information of players who register and use the 20jl platform at 20jl.vu. By creating an account or continuing to use 20jl, you acknowledge that you have read and understood this policy. It forms part of the overall agreement between you and 20jl, alongside the Terms & Conditions.
20jl is an online gaming platform serving players in the Philippines, offering slots, live casino, and sports betting under a single account. Because operating this platform requires collecting personal information, we take our data handling obligations seriously. This policy tells you clearly what we collect, why, and how we keep it safe.
We are committed to handling your data with care, transparency, and proportionality. If you have questions about anything in this document, you can contact our support team through the details provided in Section 11.
We collect personal data in two main ways — directly from you, and automatically through your use of the platform.
Data you provide directly:
Data collected automatically:
20jl does not collect your credit card details or any cryptocurrency wallet information, as these are not accepted payment methods on the platform. We also do not record or store full payment credentials beyond what is necessary for transaction matching.
We use the data we collect for specific, legitimate purposes directly tied to running the 20jl platform for Philippine players:
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, mobile number, date of birth, email |
| Processing PHP deposits and withdrawals | Payment details, KYC documents |
| Identity and age verification (KYC) | Government ID, name, date of birth |
| OTP authentication for sensitive actions | Philippine mobile number |
| Fraud prevention and security monitoring | IP address, device data, session activity |
| Platform performance and improvement | Anonymised session and usage data |
| Responsible gaming compliance | Account activity, self-exclusion records |
| Support and dispute resolution | Communications, account history |
We do not use your data to make automated decisions that materially affect your account status without human review. Where automated systems flag an account for review (such as fraud detection), a member of our team will assess the case before any action is taken.
20jl does not sell, rent, or share your personal data with third parties for their own marketing or commercial purposes. Data is only shared in the following limited circumstances:
Your data is never passed to advertising networks, data brokers, or third-party marketing platforms. If 20jl ever runs communications about promotions, these are sent directly by 20jl to your registered contact details — never via third-party list sharing.
We retain your personal data for as long as your account is active, and for a defined period after account closure — typically to comply with legal record-keeping requirements relating to financial transactions and anti-money laundering obligations. The exact retention period may vary depending on the type of data and applicable requirements.
Transaction records, KYC documents, and account activity logs are retained for a minimum period after the last transaction to allow for dispute resolution and regulatory compliance. Once the retention period expires, data is securely deleted or anonymised.
If you request account deletion, we will action the deletion of data not subject to a mandatory retention requirement, and will confirm to you when this has been completed. Data that must be retained for legal reasons will be stored securely and not used for any other purpose during the retention period.
Keeping your data secure is a priority. 20jl applies a layered approach to platform security:
Despite these measures, no online system is completely immune to security risks. If you suspect unauthorised access to your 20jl account, contact support immediately so we can investigate and secure your account.
20jl uses cookies and similar technologies to keep your session active, remember your preferences, and understand how the platform is used so we can improve it. Cookies are small data files stored on your device by your browser.
The main types of cookies used on 20jl:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using 20jl, but may affect some personalisation features.
As a 20jl account holder, you have the following rights regarding your personal data:
To exercise any of these rights, contact our support team through your account or at [email protected]. We aim to respond to data rights requests within 30 days. Complex or high-volume requests may take longer, and we will let you know if that's the case.
If your Philippine mobile number or other registered contact details change, update them in your account settings promptly. Keeping your details current ensures OTP messages reach you and that withdrawal confirmations go to the right number.
20jl is strictly for players aged 21 and above. We do not knowingly collect or process personal data belonging to individuals under the age of 21. If we discover that an account has been registered using false age information, the account will be closed and any balance held subject to investigation.
If you believe a minor has registered an account on 20jl, please contact support immediately with the relevant details so we can investigate and take appropriate action.
20jl may update this Privacy Policy from time to time to reflect changes in how the platform operates, updates to applicable regulations, or improvements to our data practices. When material changes are made, we will notify registered players through your account notification system or via your registered Philippine mobile number.
The updated policy will be published on this page with a revised review date. Continuing to use 20jl after the effective date of any change constitutes acceptance of the updated policy. If you disagree with a material change, you should contact us to discuss your options, including account closure.
If you have questions, concerns, or requests relating to this Privacy Policy or how 20jl handles your personal data, you can reach us through the support options in your account, or by emailing [email protected].
Please include your registered account name and a brief description of your request so we can direct it to the right team and respond efficiently. We take privacy concerns seriously and will acknowledge your message promptly.
[email protected] — available for all data, privacy, and account enquiries. We aim to respond within 3 business days for general queries and 30 days for formal data rights requests.
Your data is handled with care from the moment you register. Create a free account today, fund it in PHP via GCash, Maya, or Philippine bank transfer, and start playing slots, live casino, and sports betting.